Delete your account

You can delete your Arch Public account yourself from the Arch Public app. No request to us is needed.

1. Open the Arch Public app and sign in.
2. Open your account settings and choose the option to delete your account.
3. Confirm that it is you. We email a one-time code to the address on your account, and if you use an authenticator app for sign-in, the app asks for a fresh code from it as well. If your account is linked to Sign in with Apple, Apple also asks you to confirm so that the connection is revoked.
4. Type your account email to confirm, then delete. Deletion is immediate and cannot be undone.

When you delete your account, we remove:

• Every way to sign in: your email and phone login, your Google or Apple sign-in, your authenticator app and recovery codes, and every active session.
• Your account on the trading engine, including every strategy you were running.
• The records we hold for your connected exchanges and brokers, including any credentials or keys we created for a connection.
• The personal details on your profile: your name, email address, phone number, mailing address and TradingView usernames, and the TradingView access those usernames had.
• Your copies of trade and signal history in the app.

We keep the records we are legally required to retain, as our Privacy Policy says: agreement acceptances, compliance records, and order history. In practice that means:

• The agreements you accepted or signed, with the identity details recorded on them at the time, and the signed copies we archived. A signed agreement has to stay readable as it was signed.
• Your order records, meaning purchases and subscription changes.
• Our compliance log, which records significant account changes, including the deletion itself.

Your profile stays only as a record that an account existed, with its personal details removed and marked deleted. Nothing can sign in to it and nothing is added to it.

One record lives outside the account: if you booked a call with us or joined our newsletter, the contact record in our marketing system (HubSpot) is not removed by in-app deletion. Email us at the address below and we will remove it.

• It never closes an open position at your broker or exchange. Sell what you want to sell before you delete, or manage the position at your broker afterwards.
• It does not revoke the access you granted us at your broker or exchange. API keys and authorizations you created there stay yours to revoke in your broker or exchange account.
• It does not remove the retained records listed above.

If you cannot sign in, or your account is restricted, email [email protected] from the email address you used with us so we can verify the request, and we will delete the account for you.